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The Future of Restaurant Online Ordering: Predictions and Trends to Watch 2023

Discover the Top Trends in Online Ordering!

As the world becomes increasingly digitized, online ordering for restaurants is rapidly becoming a norm. Customers are increasingly using their smartphones and computers to order food online, and many restaurants are starting to adapt to this trend. In this article, we'll take a look at some of the predictions and trends for the future of restaurant online ordering that you should be aware of in 2023.

1. Increased Use of Mobile Devices

It's no secret that mobile devices have become an integral part of our daily lives. In fact, many experts predict that by 2023, mobile devices will account for over 70% of all online traffic. This trend is likely to be reflected in the restaurant industry as well, with more and more customers using their smartphones and tablets to place their orders. As a result, restaurants will need to optimize their online ordering platforms for mobile devices to remain competitive.

2. Integration with Social Media

Social media is another trend that has exploded in popularity over the past few years. In fact, social media platforms such as Facebook and Instagram are now the go-to destinations for many customers looking for restaurant recommendations. In the future, we can expect to see more integration between online ordering platforms and social media. For example, restaurants may start to offer special discounts and promotions to customers who place their orders through social media platforms.

3. Greater Personalization

Personalization is another trend that is likely to shape the future of restaurant online ordering. With more and more customers expecting personalized experiences, restaurants will need to tailor their online ordering platforms to meet the unique needs of their customers. This may include offering personalized menus based on a customer's previous orders or preferences, or providing real-time recommendations based on the customer's location and time of day.

4. Greater Emphasis on Sustainability

Sustainability is becoming an increasingly important issue for customers, and this trend is likely to continue in the future. Restaurants that offer sustainable options, such as eco-friendly packaging or locally sourced ingredients, are likely to see an increase in demand. As a result, we can expect to see more restaurants incorporating sustainable options into their online ordering platforms in the coming years.

5. Integration with Loyalty Programs

Loyalty programs are a great way for restaurants to reward their most loyal customers. In the future, we can expect to see more integration between online ordering platforms and loyalty programs. For example, restaurants may offer special rewards or discounts to customers who place their orders through their online ordering platform.

6. Increased Focus on Data and Analytics

Data and analytics are becoming increasingly important in all aspects of business, and the restaurant industry is no exception. In the future, we can expect to see more restaurants using data and analytics to better understand their customers and improve their online ordering platforms. This may include analyzing customer order history to identify trends and preferences, or using data to optimize the online ordering process for greater efficiency.

7. Greater Emphasis on Convenience

Convenience is a key factor that drives many customers to order food online. In the future, we can expect to see more restaurants focusing on convenience when designing their online ordering platforms. This may include offering faster delivery times, more flexible payment options, or the ability to place orders using voice commands or other innovative technologies.

8. Integration with Third-Party Delivery Services

Finally, we can expect to see more integration between online ordering platforms and third-party delivery services such as Uber Eats and Grubhub. While some restaurants may choose to develop their own delivery infrastructure, many are likely to rely on third-party services to handle deliveries. As a result, it's important for restaurants to ensure that their online ordering platforms are compatible with these services.


In conclusion, the future of restaurant online ordering is looking promising, with an array of new trends and technologies on the horizon. The industry is set to witness an increased use of mobile devices, more personalized ordering experiences, an emphasis on sustainability, and greater integration with loyalty programs and third-party delivery services. Restaurants that are able to adapt to these changes and offer their customers the convenience, personalization, and sustainability they crave will be well-positioned to thrive in the coming years.

As the world continues to navigate the ongoing COVID-19 pandemic, online ordering and delivery services have become more important than ever before. Restaurants that have been able to pivot their operations and offer their customers safe and convenient online ordering options have been able to stay afloat during these challenging times.

Finally, it's important to remember that these trends and predictions are not set in stone. As technology continues to evolve, and customer expectations change, the restaurant industry will continue to adapt and innovate. By staying informed and agile, restaurants can continue to meet the changing demands of their customers and remain competitive in the online ordering space.

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